St. Joseph's Care Group
FEEDBACK PRIVACY STATEMENT AND TERMS OF USE
This Privacy Statement applies to the electronic Feedback Form
for compliments, concerns and suggestions portion of the St Joseph's Care Group (SJCG) website.
SJCG is committed to protecting the privacy of visitors to our website. This Privacy Statement explains how personal
information may be collected, used or disclosed through the feedback process. Please read it carefully.
This document was last updated August 26, 2015.
Please note that our electronic feedback form is not continuously monitored.
The submission must not be used for time-sensitive matters, including for the purpose of seeking health care or
requesting/scheduling an appointment at SJCG.
By clicking on the “I AGREE TO THE ABOVE POLICY” button below, you are consenting to SJCG collecting,
using and disclosing your personal information in accordance with the purposes set out in this Privacy Statement.
For more information about SJCG’s privacy practices, please refer to SJCG’s Terms of Use
and Privacy Statement on our website,www.sjcg.net
Collection of Personal Information
In order for SJCG to properly review and address the feedback submitted to us, it is necessary to collect personal information.
“Personal information” is information that is personally identifiable,
such as your name, address, email address, telephone number, personal health information, and the compliment, concern, or suggestion
that you provide to us. “Personal health information” includes, but is not limited to,
information relating to an individual’s health and health care including the fact that the individual received care at SJCG,
the nature of the care provided and the name of his/her health care professional(s).
The personal information requested on our Feedback Form is collected in accordance with the
Freedom of Information and
Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA)
as applicable. The information will not be used for any purposes other than those stated in this Privacy Statement,
unless we have received consent or are permitted or required by law.
You should only provide us with personal information belonging to someone else if you have that person’s consent,
or are his/her legal decision-maker. If you have included someone else’s personal information on your Feedback Form,
we will assume for the purpose of collecting this information that you have proper authority to share it with us.
We reserve the right to make inquiries and to verify that authority before proceeding with our process.
Use of Personal Information
SJCG uses the personal information you provide in the Feedback Form to review and respond to your
compliment, concern, or suggestion. This may require us to share your personal information internally
with the individuals involved in providing the care and/or services that relate to your compliment, concern,
or suggestion and with staff, management, administration and/or the Board of Directors in order to address the feedback,
implement changes and/or make improvements. Your personal information will also be used to contact you regarding your compliment,
concern, or suggestion including:
- to confirm receipt of your compliment, concern, or suggestion;
- to explain our processes for reviewing and addressing your compliment, concern or suggestion;
- to follow up on your compliment, concern or suggestion, including to obtain additional information from you
if needed; and/or
- to provide you with a response.
We cannot respond to a compliment, concern or suggestion submitted anonymously.
If you provide us with your email address, SJCG may contact you by email for these
purposes. Please note that sending email over the internet is not secure, due to
the potential for it to be misdirected, intercepted and/or manipulated and re-transmitted.
Disclosure of Personal Information
SJCG will not disclose the personal information you provide except with consent
or as otherwise permitted or required by law. “Required by law” refers to situations
where SJCG is required by court order or other legal or regulatory process, including
a mandatory reporting obligation, to disclose personal information to law enforcement
authorities, the courts, regulatory authorities, or another third party.
Retention
In accordance with SJCG’s record retention practices, personal information provided
through Feedback Forms is only kept until
it is no longer necessary or relevant for the identified purposes, subject to retention
periods or legal requirements. All personal information destroyed or erased from
our records is done in a secure manner.
Server/Web Logs
SJCG maintains server logs and web logs which automatically collect and log all
incoming traffic to our website including your Internet Protocol (IP) address. However,
we make no attempt to link these addresses with the identity of individuals visiting
our site.
Cookies
Like most websites, our website may set and access “cookies” on your computer.
Cookies are text files we place in your computer’s browser to store your preferences.
We may use cookies to understand website usage and to improve the website’s content and offerings.
For example, we may use cookies to personalize your experience (e.g. to recognize you as a member of the public
when you return to our site or to determine the appropriate font size for the page). Cookies on our website do not
contain any personal information and are only used to facilitate the operation of the SJCG website
Security
Information collected and transmitted via this Feedback Form is SSL (secure socket layer) encrypted,
a standard security technology for establishing an encrypted link between the web server and the browser using 128-bit encryption.
Our partner, Thunder Bay Regional Health Sciences Centre (TBRHSC) makes every attempt to secure the integrity of the data being
collected through routine patching and maintenance of servers and network equipment. However, sophisticated types of attacks
can defeat the security provided by SSL and therefore information submitted may be subject to interception, modification,
and/or retransmission.
Questions
For questions or comments regarding this Privacy or our privacy practices,
please contact our Privacy Manager, Vicki Polischuk, at 807-343-2454 or polischuv@tbh.net.